Frequently Asked Questions

Once we’ve discussed in detail your integration requirements, and taken a look at your data, we’ll be able to provide you with a proposal for the system set up. This will include all additional costs, if any, as well as training costs.

As part your Inzant Implementation Inzant will discuss how you’d like the reps to sell your products, whether that’s with PDF catalogues, images, via Stockcount, with barcode scanning or even a combination is vital. It will allow us to tailor the system more to your needs.

Once your specific system requirements are discussed, we’ll draw up an implementation schedule, depending on the complexity of the system the time it takes can vary. Inzant feel that ensuring expectations are clear from the outset is vital.

Inzant is charged as a subscription service on a per user basis so companies will only pay for the number of users they require at any time.

Inzant Sales uses the Software as a Service (SaaS) model, and as a subscription based service is billed in advance for each month, payment is required in full before the commencement of the month. On the 7th Day of the month prior, an Invoice will automatically be generated and sent via email to your preferred accounts email address. This invoice is for the next month’s usage.

Inzant offers automated direct debit billing on a card of your choice (Mastercard, Visa, Amex etc.). Your billing anniversary date will be the day of the month you're system goes live (i.e provisioning is complete) - and all future subscriptions will be billed on this date (we do have some flexibility in setting this up though, so if you prefer a specific time of the month we can most likely accommodate you).

Any changes to the subscriptions (adding or removing users) which create an invoice or credit on the account will be applied immediately (calculated on a pro rata basis relative to the anniversary date) - and will use the same billing method as your normal subscription payments.

Yes! Inzant has no lock in contracts.  Increasing or decreasing your user count is as simple as letting us know, and your active users and bill will reflect the changes, as of the following month.

Yes! Inzant has no lock in contracts.  Increasing or decreasing your license count is something that is totally self managed within your Inzant Sales system - Inzant even creates pro rata invoices or credits on your account based on your normal monthly invoice date. This kind of flexibility enables you to run up or down your user count on demand, and only pay for what you need.

This kind of model really supports how our customers operate, for instance if you appear at tradeshows and need to run up 5 more users for the duration of the show, you only need to pay for the additional 5 users for that time (not a whole month or years worth of additional subscriptions) - its all totally managable in your Inzant Sales interface.

When users or devices are removed from Inzant, they will automatically lose your companies information, securing private company information to intended users.

We have a host of options here. The packages we integrate with include (but are not necessarily limited to);

NetSuite, Xero, QuickBooks Online, MYOB AccountRight, MYOB Essentials, MYOB Exo, Dear Inventory, Attache, MoneyWorks, Reckon, JCurve, Accredo, Greentree, Ostendo, Metcash, Symbion, Sigma, Australia Post & even Google Analytics.

The above mentioned packages we typically have either a dedicated "plugin" for, or at least a very standardised interface option. 

As an extension on this, we have many other options for more bespoke or custom integration needs, including;

Manual data import/export, automated data import/export, Submit Orders via a myriad of methods including direct database connections, file drops, FTP transfers, via email, via Webservices or using an API. In addition to this, Inzant has an API which would enable you to build a bespoke interface yourself if you wished.

Our "off the shelf" options combined with the more bespoke options available mean that we will always have a suitable solution for your needs.

Yes! Inzant are experts at handling many different business systems and we'd be happy to talk about your needs. Inzant are also happy to work with any third party integrators you currently use to make the implementation as seamless as possible.

At Inzant we want to give our users out on the road and in the office the best user experience we can, meaning we need to have a simple and easy to use support system.  

Support cases can be raised via;

• Email to support@inzant.com.au
• Phone +61 (0)2 4957 0281
• Our online support portal - 

Our Online support portal has a library filled with ‘how to’ guides, instruction manuals on new and existing features and FAQ’s for common questions.  Support contacts will have a log in and password for the support portal, allowing them to review tickets that have previously been raised and resolved.